Return
Policy
Kyle Office Supply believes in supplying
our customers with only the best products the office supply industry has to
offer. However, we do realize that problems can occur and mistakes do happen.
So, if you need to return a product, please follow the guidelines listed
below.
- Customers
should check ALL packages and enclosed merchandise at the time they
are delivered. This will help us to identify, and promptly handle any
problems that may occur with your order. If you have a problem, please
call our office at 205-345-5573 and have your invoice number ready.
Your invoice number can be found in the upper right hand corner of the
invoice.
- All
merchandise returned must be in the original carton with all packaging
intact, unmarked and in new condition.
- All
merchandise must be returned within 20 days of the invoice date.
- Defective
merchandise must be reported within 5 business days of the invoice date.
- Shortages
must be reported within 5 days of the invoice date.
- Special
order merchandise, including furniture, is NOT subject to return except in
case of error by Kyle Office Supply.
- Damaged
merchandise should be refused.
- Concealed
damaged merchandise should be reported immediately.